If the first clue was a sound
Tell us where you heard it and whether it seemed to come from a ceiling, wall, floor or another area. Mention the time of day, how long it lasted and whether you have heard it again.
There is no need to decide what caused the sound before you call. The location and timing give the technician a practical place to begin.
If you saw insects or droppings
Describe the exact spot and what the sign looked like. Tell us whether insects were moving through the area or staying in one place. For droppings, mention whether they returned after cleaning.
A photo can add useful detail if the sign has disappeared, but it is not needed to get started. Also mention anything nearby that has been moved, repaired or sprayed.
If the mark could be termites
If you find live termites or mud-like workings, leave the area undisturbed. Do not spray them or break the workings open.
A termite inspection allows the technician to check the areas that can be reached for signs of activity. We will explain the findings and discuss the treatment or management options for the property.
We bring the clues together at the property
The technician begins with the areas you reported and checks other relevant places that are accessible. Different clues may belong to one problem, or they may need separate explanations. We will talk you through what was found and recommend the next step.
If treatment is suitable, we will explain the work and any preparation before it begins. Let us know if somebody else will provide access or needs the service information.
Ask about pest control in Sun Valley
Blue Mountains Pest and Termite Control is licensed and insured. Call 0400 822 800 or use the online enquiry form with the Sun Valley property address and tell us what you have noticed. We’ll arrange a time to visit and explain what happens next.