Privacy policy

Blue Mountains Pest & Termite Control is a registered business name of Erase Pest Control Pty Ltd (ABN 78 665 637 963). This policy explains how we handle personal information received through this website, enquiries and online bookings.

Information we collect

When you contact us, we may collect the information you provide, including your name, mobile number, email address, suburb, selected service or pest concern, message and an optional image. If you call or email us, we may also keep the information you provide during that contact.

The website and the providers used to operate it may process technical information such as your IP address, browser or device type, pages requested, referring page and request time for security, troubleshooting and website analytics where those functions are enabled.

Please do not send identity documents, financial information, health information or images containing private information that does not relate to the pest or property concern.

How we use information

We use enquiry and booking information to:

• assess and respond to your enquiry;
• contact you about the requested service;
• arrange, quote, provide and administer pest or termite services;
• keep the enquiry and job records we need;
• protect, troubleshoot and improve the website and service workflow; and
• meet applicable business and legal obligations.

We do not ask for payment details through the callback enquiry form. Online booking opens the ServiceM8 booking page, where the information entered is handled through ServiceM8 and our business account.

Website enquiries and attachments

The callback form is processed by Contact Form 7 and, on the live service, is intended to be delivered by email to the business’s ServiceM8 inbox. An optional image is held temporarily by the website while the submission is processed, attached to the message, and then removed from Contact Form 7’s temporary upload area.

The callback form does not use a separate WordPress form-entry database plugin. Information sent to ServiceM8 may become part of the business’s enquiry or job record.

Service providers and overseas processing

We use service providers needed to host and secure the website, deliver email, manage enquiries and bookings, and measure or protect the website where those controls are enabled. These providers may process information in Australia and overseas.

ServiceM8 states that it stores and backs up data in multiple locations, including Australia, the United States, Ireland, Singapore and Japan. Its current privacy information is available at servicem8.com/au/privacy-policy.

Access and security

Personal information may be accessed only by authorised Erase Pest Control staff or contractors who need it to handle the enquiry or job, and by service providers required to operate the website, email and ServiceM8 workflow.

Retention and deletion

We keep personal information only for as long as reasonably needed to respond, quote, book, provide and administer services, maintain required business records, resolve issues and meet legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it. Copies may remain in routine service-provider backups until those backups are overwritten or deleted through the provider’s normal cycle.

Access, correction and privacy complaints

You may ask to access or correct personal information we hold about you. Before disclosing information, we may need to confirm your identity.

You may also make a privacy complaint using the contact details below. We will review the issue and respond within a reasonable period. If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner.

Contact

Email: info@bluemtspest.com.au
Phone: 0400 822 800

Last updated: 31 July 2026.