Before you call
Tell us where it is from a safe distance
You do not need to work out whether they are bees or wasps. Tell us what you can see, where the insects are gathering and where they seem to be going in or out.
Let us know roughly how high it is and how close it is to doors, windows, paths, play areas or places where people sit.
Only take a photo if you can do it from well back or through a window. Do not go closer just to get a better picture.
Bee and wasp stings can cause a severe allergic reaction. Call Triple Zero (000) if someone develops breathing difficulty, swelling of the tongue or throat, wheezing, dizziness or collapse after a sting.
What to tell us
- Where the insects are gathering or entering.
- Roughly how high it is from the ground.
- How close it is to doors, windows or busy parts of the property.
- When you see them and whether there is a steady stream.
- Anything that makes the area hard to reach safely.
Source: healthdirect