Found live termites?
Found live termites? Leave them alone and call us
Do not spray them or break open the workings. Leave the area as it is, then call 0400 822 800 or book a termite inspection.
- Leave the area undisturbed
- Do not spray or break workings
- Inspection before treatment
What to expect
What to do now
Leave the area as you found it. Do not spray or break open the workings. Call 0400 822 800 for advice or book an inspection.
Leave the area undisturbed
Do not spray, break open or disturb the workings before they are assessed.
Tell us where they are
Tell us what you can see, exactly where it is and whether anything has already been sprayed, opened or moved.
Make the area easy to reach
If you can, keep the area clear and make sure we can reach nearby rooms and any roof or subfloor entry points.
Inspect before treatment
We inspect the activity and the parts of the property we can reach before talking about treatment or monitoring.
The process
What happens after you contact us
We start with the termites you found, then check the parts of the property we can reach.
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01
Tell us what you found
We start with what you can see, where it is and anything already done in the area.
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02
Inspect the area and nearby entry points
We check for activity, damage and conditions that may be helping termites get in.
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03
Explain what we found
We tell you what we found, what we could not reach and what that means.
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04
Explain what can be done
If treatment, monitoring or protection is needed, we explain the work before you book it.
What we look at
What we learn from the inspection
We look at where termites are active, what we can reach and what may be helping them get into the building.
- Where we found activity or damage
- Areas we could and could not inspect
- Anything that needs moving so we can inspect it
- Which treatment or monitoring work suits the activity, building and access
Common questions
Found live termites: common questions
Leave the area undisturbed. If you are unsure what to do, call 0400 822 800.
What should I do if I find live termites?
Leave the area undisturbed. Do not spray or break open the workings. Call 0400 822 800 for advice or book an inspection.
What if I already sprayed or disturbed the area?
Tell us when you call, then leave the area as it is. Spraying or opening the workings can make the activity harder to inspect.
Can I take a photograph?
Yes, if you can take it without touching or disturbing the area. A photo can help us understand what you found, but it does not replace an inspection.
Does an inspection automatically include treatment?
No. The inspection checks what is happening. If treatment is needed, we explain and quote that work separately.
What areas should be accessible?
Please make it possible to reach the area where you found termites, nearby rooms and any roof or subfloor entry points.
Found live termites?
Found live termites?
Leave the area undisturbed. Do not spray or break open the workings. Call 0400 822 800 for advice or book an inspection.