Pest and termite control across the Blue Mountains
0400 822 800Common questions
Answers about choosing a service, getting ready, termites and what to expect after a visit.
What to expect
You don't need to know the pest name. Tell us where it is, when you notice it and anything you've already tried.
Describe what you've seen and where. A clear photo can help, but you don't need to identify it yourself.
If you find live termites, leave them alone and don't spray or break open the workings.
We'll explain any access or preparation before the agreed work starts.
Call us and tell us what you're seeing. We'll talk through what to watch for and whether anything else is needed.
Clear service information
Answers about choosing a service, getting ready, termites and what to expect after a visit.
Call 0400 822 800 if you are unsure which service applies, need to explain access conditions or want to discuss what you have found before booking.
The process
Tell us what you've seen and we'll work out which service you need.
Describe what you've seen, where it appears and when you notice it.
We may ask where it is, what you've tried and whether you have a photo.
We'll tell you which service fits and anything you need to do before we arrive.
Once the service, address and an available time are clear, we will agree on the booking.
Common questions
If your question isn't here, call 0400 822 800 and just ask.
You don't have to work that out on your own. Tell us what you've seen, where it is and when it appears, and we'll help you choose the service.
No. Tell us what it looks like and where you found it. A photo can help, but we may still need to see it at the property.
Yes. Send a clear photo through the enquiry form if you can take one without getting too close. It may help us narrow down the problem.
Yes. We service the Blue Mountains. Tell us what you have found and where, and we will help you choose the right service.
Yes. We are licensed and insured.
We take enquiries for homes, workplaces, strata and managed properties. Tell us who can arrange access.
Cost is based on the service, property size, affected areas and access. Call with those details and we will explain the price before work is booked.
Some jobs need preparation and others do not. Once the pest and treatment areas are clear, we will tell you exactly what to move, clean or make accessible.
Tell us when you book, especially about pets, fish tanks, birds or anyone with health concerns. We'll explain what you need to do before and after the job.
We'll explain which areas we couldn't reach and what that means for the inspection or treatment.
We'll explain what to watch for afterwards and whether a follow-up makes sense for the job.
Some treatments change activity quickly and others take longer because of the pest lifecycle, hiding places or conditions around the property. We will explain the expected timing for your job.
Leave the area undisturbed and do not spray or break open the workings. Call 0400 822 800 so we can talk through an inspection.
No. The inspection works out what is happening. Any treatment is explained, quoted and agreed separately.
No inspection can see inside every wall or reach every area. We check what we can safely access and explain what we could not inspect.
No. Termite risk can change over time, so treatment and protection need to be checked again later.
No. Treatment and timber repairs are separate jobs.
Tell us when you call. It can affect what is visible and how the area is inspected.
Stay well back and leave the area undisturbed. Do not go closer for a photo. Call us and describe where the activity is.
Still unsure?
Tell us what you've seen and where. We'll help you work out which service fits.
