The Complaints Team attempted to assist by contacting the casino for clarification and requesting video verification, but the player did not respond to follow-up communications. As a result, the complaint was rejected due to the lack of further information from the player. The player from the United Kingdom requested a refund of deposits made to Jokabet, claiming that the account had been closed without communication after he had requested a refund. He highlighted that the casino had encouraged players despite being self-excluded and lacking a UK gambling license, which raised concerns about their responsible gambling practices.
Player’s account was closed and winnings were confiscated.
The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting that complaint. The player reported that the withdrawal process had been reversed, indicating that the casino was not processing it. However, the issue was eventually resolved as the player received the winnings. After securing winnings of 7000 pounds, the player lost access to their account following a withdrawal request for 2500 pounds, which left 4,500 pounds inaccessible in the account. Despite our efforts to reach out and request further information to understand and resolve the issue, the player did not respond to our queries. The player from the United Kingdom had requested a refund for net deposits due to potential gambling addiction.
- After escalating the complaint and engaging in persistent communication, the player ultimately received the full amount of winnings.
- We had attempted to investigate the issue, asking for further details from the player, but received no response.
- As far as we know, no relevant casino blacklists include Jokabet Casino.
- Judging by the responses we have received, we consider the customer support of Jokabet Casino to be good.
- These games are designed to deliver immediate results, making them perfect for players who want a fast-paced gaming experience.
- The complaint had ultimately been rejected, and the player had been advised to refer to our casino reviews for licensing information before choosing a casino in the future.
- The refund request was reviewed, and the player confirmed that the matter had been sorted.
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Although partial refunds had been received, £3,473.46 remained outstanding, and the casino had stopped responding. The issue was resolved after the player confirmed receiving the pending refund. The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The Complaints Team had contacted the casino regarding the issue, and it was found that the player’s withdrawal had been rejected due to an incorrectly entered sort code. However, the player successfully received the payment within 5 business days after reinitiating the withdrawal.
Player’s withdrawals are delayed, and his account is closed.
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- Customer support continued to provide scripted responses, preventing him from making withdrawals.
- Due to the player’s lack of response to further inquiries, we were unable to proceed with the investigation, resulting in the complaint being rejected.
- Once the correct details were provided, the casino had processed the refund.
- Although the player had received an email from the casino blaming him for the delay, he confirmed that his issue had eventually been resolved.
- The player had attempted to withdraw £3,000 twice, but both attempts were cancelled by the casino.
- The player from the UK had raised concerns about the casino allowing withdrawal reversals, which were prohibited in his region.
- The issue was eventually resolved with the money returned to the player’s account.
- Despite numerous requests and complaints, the player’s account had remained active.
- The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting his complaint.
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Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from the United Kingdom had provided all the necessary documents but they were repeatedly rejected by the casino. Despite our efforts to communicate and resolve the issue, the player did not respond to our messages and questions. Therefore, we were unable to investigate further and had to reject the complaint. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jokabet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Player is seeking a refund due to challenging wagering requirements.
Once the correct details were provided, the casino had processed the refund. The player had confirmed receipt of the refund and had appreciated the support provided by the Complaints Team. The player from the United Kingdom had deposited significant amounts of money daily at Jokabet, despite UK players reportedly not being permitted to. The player’s gambling had spiraled out of control without any intervention or responsible gambling checks from the casino. The player alleged that the casino had breached their terms and conditions by allowing her to deposit up to £2,000 daily without any contact regarding responsible gambling. However, we were unable to assist as the player had not informed the casino about her gambling problem and no winnings were withheld due to country restrictions.
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The player from the United Kingdom had trouble withdrawing £2000, as her bank claimed it was sent back to the sender. Despite reaching out to Jokabet, the casino had been unhelpful, leaving her uncertain about the status of her funds for the past three days. The player from the United Kingdom details a gambling addiction after a mental health decline, resulting in over £100k spent within a few months on Jokabet.
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Security is the bedrock of trust in the realm of online gambling, and at Jokabet, it is a non-negotiable priority. The platform employs robust security measures to ensure the safety and confidentiality of user data and transactions. This not only protects players’ personal and financial details but also provides peace of mind, allowing them to fully immerse themselves in the gaming experience. Nestled within the digital corridors of Jokabet lies an extraordinary array of casino games, each designed to whisk you away to a land of excitement and riches. The game selection is a true spectacle, boasting an impressive variety of slots, table games, and live dealer experiences. Powered by renowned software providers, these games deliver not only in quantity but also in quality, promising an exhilarating adventure with every spin and deal.
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- The casino also partners with independent auditors to regularly test and certify the fairness of its games.
- The player had confirmed the receipt of his winnings, and the complaint had been resolved successfully.
- Hence, the platform employs robust encryption and security protocols to ensure that all payment details and transactions are kept safe and confidential.
- Despite having contacted the casino multiple times over a period of three weeks, they had received no response to change a single letter in the email and fix the account.
Player’s access to account is restricted.
NonStopCasinos.com provides gambling industry news, reviews and guides so our readers always see the bigger picture. To do this, the NonStopCasinos team thoroughly researches the topics we cover, testing all products first-hand to provide you with informed and unbiased content. The safety of our readers is of the most important thing for us, so we only feature casino brands that are licensed by reputable iGaming regulators.
Player experiences restricted withdrawals and seeks refund.
Despite the casino’s restrictions on UK players, the player had been allowed to register, deposit funds, and play. The player claimed that all her documents had been verified before she made the deposit and she had requested a refund of her deposit. She also mentioned unsuccessful withdrawal attempts, but did not remember the balance on her account when it was closed. We had asked for additional details and evidence, but the player did not respond.
Player’s withdrawal is delayed and their account is inaccessible.
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Player’s refund request has been denied.
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- The complaints team had expressed their satisfaction with this outcome, despite not having been able to directly assist the player.
- After our intervention, the player reported that payment had been received.
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The complaints team had explained that they could not assist as the casino was operating under Curaçao laws, not UKGC. After a back-and-forth discussion, the player had informed the team that the casino had agreed to refund all of their losses. The complaints team had expressed their satisfaction with this outcome, despite not having been able to directly assist the player. The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint.
The Complaints Team was unable to investigate further due to the player’s lack of response to inquiries, which led to the rejection of the complaint. Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 3 bonuses from Jokabet Casino in our database, which you can jokabetcasino.org find in the ‘Bonuses’ part of this review. Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos’ way of putting things right. According to our approximate calculation or collected information, Jokabet Casino is an average-sized online casino.
Due to the player’s lack of response to further inquiries, we were unable to proceed with the investigation, resulting in the complaint being rejected. The Complaints Team advised patience, suggesting that delays might be due to KYC verification or high withdrawal volumes. The player confirmed receiving the withdrawal, and the complaint was marked as resolved. The player from the United Kingdom was allowed to deposit and play despite the casino’s terms and conditions prohibiting players from restricted countries, including the UK.
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The casino had told him that his account was suspended for checks, without providing a reason or timeline. We had attempted to investigate the issue but had to reject the complaint due to the player’s lack of response to our inquiries. Jokabet goes above and beyond with its generous bonuses and promotions, ensuring that players are continually rewarded for their loyalty and activity on the platform. The mobile experience is seamless, allowing you to take the excitement with you wherever you go. The commitment to security and fair play provides peace of mind, knowing that you’re in a safe and fair gaming environment.
The player from the United Kingdom had made a £70 deposit and received a £35 bonus, needing to wager it 35 times. After wagering, the player’s balance had dropped significantly, with no prior indication that the maximum win from the bonus was capped at 10 times the bonus amount. Despite attempts to clarify this with the casino, the player felt misled and believed the rules had been changed retroactively.
Consequently, we were unable to assist further and the complaint was rejected. The player did not respond to further inquiries from the Complaints Team. The player from Malaysia faced issues with withdrawing 600€ due to verification requirements for a crypto deposit. The casino requested proof of deposit with specific details, which was impossible for crypto transactions. Despite explaining this, the player’s documents were rejected, hindering the withdrawal process.
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However, after the Complaints Team’s intervention and a two week wait, the player confirmed that his winnings had eventually been paid out. The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting the complaint. The player had been advised to provide a bank statement to confirm the non-receipt of the withdrawal, which was a standard procedure in such situations. However, the player did not respond to our messages and failed to provide the requested document.
Jokabet has a sports betting site where daily events on the best sports globally are available. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Browse all bonuses offered by Jokabet Casino, including their no deposit bonus offers and first deposit welcome bonuses. We only calculate it after a casino has at least 15 reviews, and we have only received 8 player reviews so far. You may access the casino’s user reviews in the User reviews section of this page.
The lowest accepted wager on either casino or sports betting is 0.10 EUR. Still, if you prefer to game or bet using your phone, this is a great alternative. Plus, the platform looked and felt better on mobile for everyone in our team involved in testing.
The casino had claimed the withdrawal was successful on their end, but the player had not received the funds. The casino had asked for a bank statement, and the player had provided it. The casino then claimed that the account number the player had provided did not match the one they had on record. The player had refuted this, claiming she only had one account and had provided proof of her previous successful withdrawals. The casino had insisted that the withdrawal was made to a different account, which the player had denied. After several email exchanges and investigations, the casino had decided to refund the player’s winnings.
The player from the United Kingdom had won £1703 on Jokabet, but her account was disabled, and despite providing the required documents, the casino refused to process the withdrawal. As a Curacao eGaming licensed casino, we maintain high standards of customer service, ensuring that all your gaming-related queries are handled professionally and efficiently. Whether you need help with account verification, deposits, withdrawals, or general gaming questions, our support team is here to help. Our support team provides assistance in English and delivers prompt responses through all channels. The live chat feature offers the fastest response times, connecting you with a support agent within minutes. For more detailed inquiries, our email support ensures thorough assistance with comprehensive solutions to your questions.
The casino also accepted GBP deposits and allowed UK residents to register and play, contrary to their stated rules. The player reported completing email verification but not further ID verification. He raised concerns about the casino’s RTP and its ongoing non-compliance with licensing terms.
The player was receiving her winnings in daily amounts of £3000, in accordance with the casino’s terms and conditions. The player from the United Kingdom faced issues with withdrawal cancellations, receiving only automated responses. The site made the player wait 24 hours for payment approval, then declined without explanation or email follow-up. He tried multiple times to withdraw £1000 winnings and faced repeated failures and unhelpful advice from the casino. After intervention, we assisted the player in trying alternative withdrawal methods.